As Arizona state procurement administrator until 2014, Jean Clark found that procurement tended to slow down when IT leaders focused too precisely on the specs. The way to shake things loose, she said, is to view procurement through a wider lens.
Government still has a tendency to be extremely prescriptive on how things need to happen, versus focusing on the larger outcome. The specifications can get extremely detailed, when the real question should be: What do we want the outcome to be? If we want to increase our processing by 20 percent, that is how the RFP should be worded.
– Jean Clark - President, NIGP Commodity/Services Code
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